SpeechTEK 2003, NEW YORK, October 02, 2003- Openstream, Inc., the leading provider of Multimodal Smart Messaging Platform and solutions, announced today the availability of its self-service Multimodal Solutions for Credit card Fraud Monitoring and Customer Relationship Management at the SpeechTEK 2003 Conference. These innovative new software solutions leverage the growing amount of information available from the transactions and disparate data sources including internet, to provide Enterprise users with actionable intelligence about events of interest such as credit card-usage, credit limit, promotions etc.
Delivering Intelligence is at the heart of a company's strategy. For businesses to sustain their competitive advantage, they must keep their stakeholders aware and in control of the events of interest in their domain.
All of this information is available on the disparate enterprise data sources including Internet, but leveraging it presents unique challenges. The large chunks of unstructured information using disparate storage formats coupled with the untimely delivery of irrelevant or outdated information makes new services that rely on real-time access to actionable information difficult. This is further complicated by the multitude of devices and modes in which the user may seek information, such as cell phones, PDAs and other mobile devices using speech, touch and text messaging methods.
Openstream's Smart Messaging Platform (SMP) addresses these challenges by providing multimodal access to and delivery of critical actionable information on the events of interest proactively.
Some of the key solutions offered through Openstream's Smart Messaging Platform include:
- A solution for Credit Card issuers to help check the increasing concerns about credit card fraud and increase customer confidence in the card offering.
- A solution for brokerage houses that offers the customers the accurate information that they need and provides them with the ability to take control of their portfolio even while they are on the move.
- enables Field Reps to review and interact with their schedule, client data and information, as well as transactional details via mobile devices. Field Rep productivity is enhanced with the ability to update opportunities, review account information and real time monitoring of the progress of new competitive drugs through the clinical trials and approvals process, ensuring awareness of any developments that would threaten competitive position.
Openstream's SMP Rules Engine automatically pushes the information that matches the user-defined criteria or, optionally, allows an Enterprise Representative to manually push the information for a specific criteria. In either case, users subscribe to the information most relevant to their needs based on the powerful content-based routing capabilities of Smart Messaging Platform resulting in increased use of the services.
"As more capable devices and networks become available, catering to the information needs of increasingly mobile users becomes a larger opportunity," according to Igor Jablokov, Chairman of VoiceXML Forum. "Standards such as XHTML+Voice (X+V), as used in Openstream's solutions, allow enterprises to leverage existing methods to develop the seamless interactions that customers will demand from these advancements."
"Our participation in the world's standards bodies such as the Worldwide Web Consortium's Multimodal Working Group (www.w3c.org) ensures that we stay current with the interoperability requirements and offer our solutions based on Open standards," said Mr. Raj Tumuluri, President & CEO of Openstream, Inc.
Openstream formally unveiled its Multimodal SMP FraudWatch solution at the 9th annual SpeechTEK International Educational Conference. The Conference, held at the Marriott Marquis in New York City from September 29 through October 2, 2003, features products on the market today. SpeechTEK is the world's premier event dedicated exclusively to speech products, applications and solutions (www.speechtek.com).
For more information or a product demonstration visit our Web site at http://www.openstream.com.
Openstream is a leading provider of secure mobile Internet infrastructure platform and applications. Openstream offers Enterprises, Service Providers and SMB Financial Institutions worldwide a suite of cost-saving and brand-loyalty-enhancing mobile applications that implement personalized services in a multi-modal environment, using wireless and speech technologies. Openstream's Smart Messaging Platform (SMP) mobilizes businesses and increases productivity by mobile-enabling business critical data for customers and employees. With SMP the users will be Informed, In Touch and In Control... always! Additional information about Openstream's products and solutions can be found at http://www.openstream.com.
Openstream and Delivering Intelligence are trademarks of Openstream, Inc.
This press release does not constitute an offer to sell or a solicitation of an offer to buy securities.
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